FAQ
Questions we get a lot
Roasting, shipping, brewing and subscriptions. Anything missing, email us.
Ordering and shipping
When does my coffee get roasted?
We roast Monday through Thursday and ship within a day of roasting. The roast date is printed on every bag.
How much is shipping?
A flat $6 per order, and free on orders of $45 or more. Five pound wholesale bags add $8 to cover the weight.
Do you ship to Alaska and Hawaii?
Not yet. The flat rate doesn't cover air freight, so we'd rather not ship it slowly. Email us and we'll sort something out by hand.
Brewing at home
Whole bean or ground?
Whole bean if you have a grinder, since coffee loses aroma fast once it's ground. If you don't, our House Blend comes ground for drip machines.
What ratio should I use?
Start at 1 gram of coffee to 16 grams of water. Go stronger for dark roasts and milk drinks, a little weaker for light, floral coffees.
Subscriptions
How do subscriptions work?
Pick a coffee and how often you want it: every month, every two months or every three. You save 20%, 15% or 10% on each bag.
Skip, pause, swap or cancel any time from the link in your confirmation email.
Can I change coffees between deliveries?
Yes. Open the link in any subscription email and choose a different coffee before your next renewal date.
Wholesale
Can my café serve Northline?
We work with about forty cafés and shops. Tell us about yours on the wholesale page and we'll send samples and a price sheet.